Privacy Policy

Effective Date: March 27, 2025

Firsthand Hospice, Inc. (“we,” “our,” or “us”) values the privacy of our users and is committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

By using our website, FirsthandHospice.com (the “Site”), you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses, etc.
Non-Personal Identification Information: IP address, browser type, device type, usage data, and other technical information collected automatically through cookies and similar tracking technologies.
Payment Information: If you make a purchase, we may collect payment information such as credit card details through our third-party payment processor.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders and transactions.
To communicate with you about products, services, and offers that may interest you (only if you opt-in).
To improve our website and services based on user feedback and usage patterns.
To comply with legal obligations and enforce our terms and policies.

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Do We Sell Your Information?

No, we do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and conducting business, but only to the extent necessary for these purposes.

6. Your Rights Under California Law

Under the California Consumer Privacy Act (CCPA), you have the following rights:

Right to Know: You may request to know what personal information we have collected about you.
Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You may opt-out of the sale of your personal information (though we do not sell your information, this right still applies).
Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your rights under the CCPA.

To exercise these rights, please contact us at Contact@FirsthandHS.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality of our website and enhance your experience. You can control cookie settings through your browser, but disabling cookies may affect the functionality of some parts of the site.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites are not under our control, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Firsthand Hospice, Inc.
Contact@FirsthandHS.com
23361 El Toro Rd. Ste 116

Lake Forest, Ca 92630